Premier FollowMyHealth - FAQ

Enrollment Questions

What is FollowMyHealth?

FollowMyHealth offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With FollowMyHealth, you can use the Internet to:

  • Request medical appointments.
  • View your health summary from the FollowMyHealth electronic health record.
  • View test results.
  • Request prescription renewals.
  • Access trusted health information resources.

Is there a fee to use FollowMyHealth?

No, this is a free service offered to our patients.

How do I sign up?

Patients who wish to participate will be issued a FollowMyHealth activation code during their office visit. This code will enable you to login and create your own user ID and password. If you were not issued an activation code, you may call your primary care office to get one or ask to sign up during you next office visit.

Who do I contact if I have further questions?

You may e-mail us at help@pmamail.com.

Your Medical Record

Why are certain test results not shared electronically via FollowMyHealth?

Your provider is able to determine which types of test results are able to be accessed through FollowMyHealth. Further, tests of a very sensitive nature are not released to FollowMyHealth.

If some of my health information on FollowMyHealth is not correct, what should I do?

Your FollowMyHealth information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next office visit. Your health information is reviewed and updated in your electronic medical record each visit.

FollowMyHealth For My Family

Can I view a family member's health record in FollowMyHealth?

Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal FollowMyHealth account, and then connect to information regarding their family member.

Can my spouse and I share one FollowMyHealth account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own FollowMyHealth account.

After I Have Enrolled

I forgot my password. What should I do?

You can click the "Forgot password" link on the sign-in page to reset your password online. If you encounter any problems email help@pmamail.com.

Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact us at help@pmamail.com and after we verify your information, a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new activation code to you.

Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into FollowMyHealth and from the left menu, go to the Preferences section and select the appropriate option.

Technical Questions

How is FollowMyHealth secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, FollowMyHealth uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with FollowMyHealth. Unlike conventional e-mail, all FollowMyHealth messaging is done while you are securely logged on to our website.

What is your Privacy Policy?

Your privacy is important to us. The information you provide on this web site is protected by federal laws. To learn more about how your rights to privacy are being protected, please click here.

I was logged our of FollowMyHealth, what happened?

We aim to protect your privacy and security of your information. While logged into FollowMyHealth, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of FollowMyHealth. We recommend that you log out of your FollowMyHealth session if you need to leave your computer for even a short period of time.

What do I need to use FollowMyHealth?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

My activation code does not work, what should I do?

For your security, your activation code expires after 60 days and is no longer valid after the first time you use it. If you still have problems, email us at help@pmamail.com.

Is my activation code my user ID?

No, your activation code is not your FollowMyHealth ID or password. You will use this code only once to log into FollowMyHealth for the first time. (The code will expire after you have used it or after 60 days). When you log into FollowMyHealth the first time, you will then be asked to create your own unique FollowMyHealth ID and password.